Returns & Refunds Policy
🔹 30-DAYS COSCELIA Return Policy
We accept the return of products. Customers have the right to apply for a return within 30 days after the delivery date of the product.
🔸 Return Instructions:
1. Whenever you are unsatisfied with your order and want to return the package, just please kindly contact us via email at first: Customerservice@coscelia.com
-Order confirmation or order number is required
-Summary about the return reason
-We will process your return request in 2 business days. Coscelia customer service comes first, we would like to try our best to meet the demands of all customers. Our online customer service team is happy to assist you for eligible returns, we are willing to provide you with the best shopping experience.
2. To be eligible, please make sure that:
-The product is in its original packaging
-The product isn't used or damaged
3. Return Address: 5650 Grace PL, COMMERCE,CA, 90022,US
4. You will receive an email as soon as we received your returned items.
🔹 Note:
non-returnable items:
* Gift cards
* Sales items
🔸 Refunds
Refund are processed after we receive the Item. Once the item is received, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. You can check the payment method that was refunded.(Your return label will require you to return the item at your own expense. )
🔹 Note:partial refunds are granted (if applicable)
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an coscelia.com error
🔸 Cancel Item
If you will cancel your order(unshipped), please send us an email. Refund are processed within 1-3 business days after you submit your cancelation request.
🔹 Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at first Customerservice@coscelia.com and send your item to: 5650 Grace PL, COMMERCE,CA, 90022,US
