Returns & Refunds Policy

30-day COSCELIA return policy

Items shipped from coscelia.com, including coscelia overseas warehouse, can be returned within 30 days of receipt of shipment in most cases. If you have received a a defective, damaged or incorrect item, please contact us to seek help (Email:coscelia@163.com)

Return Instructions:
1. send an email to coscelia@163.com
-Order confirmation or order number is required
-summary about the return reason
We will process your return request in 2 business days and provide a return address or offer a  refund without requesting the item be returned

2. After you receive the approved email, please send the Item back in its original condition

3.  If  the order is valued at $25 or more, please ship your return with a signature shipping service and provide us the tracking number

4. You will receive an email as soon as we received your returned items.

 

NOTE:

non-returnable items:

* Gift cards

* Sales  items

 

Refunds 

Refund are processed after we receive the Item. Once the item is received, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. You can check the payment method that was refunded.(Your return label will require you to return the item at your own expense. )

Note:partial refunds are granted (if applicable)

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an coscelia.com  error 

Cancel Item

If you will cancel your order(unshipped), please send us an email. Refund are processed within 3-5 business days after you submit your cancelation request.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at coscelia@163.com and send your item to: Tianshan Keji Yuan,Xing an da jie 153, Shijiazhuang, Hebei, 050000, China.

 

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